2390 Bush St
San Francisco, CA 94115
(415) 567-7824

Tiny Helper, LLC Needs Marketplace Privacy Policy

Effective Date: October 2, 2016

The nature of our service requires that we collect certain information through our website, including through the products and services provided at the Website. This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).

This Privacy Policy applies only to our Website and to the products and services provided through our Website which, for the avoidance of doubt, includes information provided by any user. It does not apply to any third party site or service linked to our Website or recommended or referred by our Website, through our products or services, or by our staff. And it does not apply to any other website, product, or service operated by our company, or to any of our offline activities.

PII We Collect

We collect the following Personally Identifiable Information from users who use our service, either through posting or responding to a need within the needs marketplace: name, e-mail address, telephone number, and physical address. Tiny Helper, LLC is expressly prohibited from requesting or collecting any credit card number or other payment information (e.g. PayPal, etc.). AS A USER OF OUR SERVICES YOU AGREE TO NEVER POST, SEND, SUBMIT, REQUEST, OR COLLECT CREDIT CARD, PAYMENT INFORMATION, OR OTHER SENSITIVE FINANCIAL DATA.

We also use “cookies” to collect certain information from all users, including Web visitors who don’t buy anything through our Website. A cookie is a string of data our system sends to a user’s computer and then uses to identify the user’s computer when he/she returns to our Website. Cookies give us usage data, like how often users visit, where they go at the site, and what they do.

Our Use of PII

We use Personally Identifiable Information to create accounts and fulfill the purpose of the needs marketplace as identified in the Terms & Conditions. We also use that information to the extent necessary to enforce our Website terms of service and to reasonably prevent, where we have strong reason to be aware of, imminent harm to persons or property.

We use cookies so that our Website can remember users and provide users with the information they are most likely to need. For instance, when users return to our Website, cookies identify them and prompt the site to provide the relevant username (not password), so each can sign in more quickly. Cookies also allow our Website to remind users of past purchases. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.

Protection of PII

We employ data security tools to protect Personally Identifiable Information. Tiny Helper, LLC is obligated to take reasonable care to protect such information, and in no case shall this be less than the care, tools, and security that Tiny Helper, LLC uses for its own information or for the information of its other customers. Unfortunately, even with these measures, we cannot guarantee the security of PII. By using our Website, each user acknowledges and agrees that we make no such guarantee, and that each uses our Website at their own risk.

Contractor and Other Third Party Access to PII

We give certain independent contractors access to Personally Identifiable Information. Those contractors assist us with software development, security, and IT operations. All those contractors are required to sign contracts in which they promise to protect PII using procedures reasonably similar to ours. (Users are not third party beneficiaries of those contracts.) We also may disclose PII to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property, provided where not legally prohibited we provide Contracting Party with reasonable time to seek relief from a court of competent jurisdiction. Finally, we may share PII in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.

As noted above, we compile Website usage statistics from data collected through cookies. We may publish those statistics or share them with third parties, but they don’t include PII.

Except as set forth in this Privacy Policy, we do not share PII with third parties.

Accessing and Correcting Your PII

If you have created an account with us, you can access and change any Personally Identifiable Information we store through your “My Account” page.

Amendment of This Privacy Policy

We may change this Privacy Policy at any time by posting a new version on this page or on a successor page and obtaining approval for the changes from each user. The new version will become effective for an individual user on the date it’s approved, which will be listed at the top of the page as the new Effective Date.